At Sylares Touch of Grace LLC, we believe that shopping should be a delightful experience from start to finish. We stand behind the quality of our products and want you to be completely satisfied with your purchase. Our return policy is designed with you in mind – straightforward, fair, and hassle-free.
30-Day Return Window
We offer a simple 30-day return period for most items purchased from Sylares. This period begins on the date your order is delivered, giving you plenty of time to decide if your purchase is perfect for you.
Return Eligibility Requirements
Item Condition
To qualify for a return, items must be:
- In brand-new condition
- Unused and unworn
- Free from any signs of wear, damage, odors, scratches, or stains
- Without any modifications or alterations
- Unassembled if the product requires assembly
Packaging Requirements
For successful returns, please include:
- All original packaging
- Product inserts and manuals
- All components and accessories
- Original tags (attached where applicable)
Items Not Eligible for Return
The following items cannot be returned:
- Clearance items (prices ending in $0.50)
- Gift cards
- Special order or customized items
- Items marked as "Final Sale"
- Items damaged due to misuse or improper handling
Note: Items with prices ending in $0.95 are eligible for return under our standard policy.
Non-Refundable Charges
Please note that certain fees cannot be refunded:
- Shipping and handling fees
- Delivery upgrade charges
- Protection plan purchases
Our Refund Process
Inspection Procedure
When we receive your return:
- All items undergo a thorough inspection within 48 hours
- Returns are verified against our eligibility requirements
- Approved returns are processed promptly
Refund Timeline
- Refunds are issued within 3-5 business days after approval
- Funds typically appear in your account within 5-7 business days
- Timing may vary depending on your financial institution
Refund Method
Refunds are processed to the original payment method used for purchase.
Exchanges Made Simple
We want you to have exactly what you need:
- For size or color changes, we recommend placing a new order for the desired item
- Return the original item following our standard return process
- This ensures you receive your preferred item as quickly as possible
Return Shipping Guidelines
Standard Returns
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping method
- Return shipping fees will be deducted from your refund amount
Returns for Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Send 2-3 clear photos showing the issue
- We'll provide a free return shipping label upon verification
- Full refunds (including original shipping) will be issued
Important Considerations
Color and Material Variations
- Product colors may appear slightly different on digital screens
- Natural materials may have variations in color, texture, and grain
- These variations are normal and not considered defects
Product Measurements
- Product dimensions are listed on each product page
- We recommend measuring your space before purchasing
- Returns due solely to sizing issues may be subject to restocking fees
How to Start a Return
Starting a return is easy:
- Visit our website and complete the Return Request Form
- Wait for your Return Authorization (typically sent within 24 hours)
- Follow the provided instructions for packaging and shipping
- Send your return to the address provided in your Return Authorization
Note: Returns without prior authorization may experience processing delays.
We're here to help with any questions about your return:
Sylares, Touch of Grace LLC
1430 Gadsden Hwy
Birmingham, AL 35235
United States
Email: support@sylares.com
Phone: +1 659-977-0347
Support Hours: Monday to Friday, 7 AM - 5 PM (EST)
Thank You for Your Business
We value your trust and loyalty. Our commitment is to provide exceptional products and service that exceed your expectations. Thank you for choosing Sylares Touch of Grace LLC – we look forward to serving you again soon.
This policy was last updated on April 9, 2025.
